Shipping Policy | GPUElite
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Shipping Policy

Overview

At GPUElite, we are committed to delivering your high-performance GPUs and gaming laptops quickly and securely. Our shipping policy ensures a smooth experience. Please review the terms below.

Shipping Details

  • Shipping Locations: We ship to addresses within the contiguous United States, Alaska, and Hawaii. International shipping and shipping to PO boxes or military addresses (APO/FPO) are not available at this time.
  • Processing Time: Orders are typically processed within 1-2 business days. Custom or pre-order items may take 3-5 business days, and we’ll notify you via email of any delays.
  • Shipping Methods and Costs: Standard ground shipping (3-5 business days) costs $5-$15 USD, free for orders over $500 USD. Expedited shipping (1-3 business days) costs $15-$30 USD, based on location and order weight. Rates are calculated at checkout.
  • Return Shipping: For eligible returns, we provide a prepaid shipping label (see our Refund Policy).
  • Carriers: We use USPS, FedEx, or UPS, depending on your location and selected method.
  • Tracking Information: Once your order ships, you’ll receive a tracking number via email to monitor your package’s progress.

Handling Shipping Issues

  • Lost Packages: If your tracking number shows no updates for 5 business days, email support@gpuelite.com with your order number. We investigate within 3-5 business days and issue replacements or refunds within 5-7 business days after approval.
  • Damaged or Incorrect Items: Report issues within 3 days of delivery confirmation via email with photos/videos of the issue and order number. We investigate within 3-5 business days and issue replacements or refunds within 5-7 business days after approval. For open-box or refurbished items failing to power on or showing critical hardware failure, a 7-day return window applies (see Refund Policy).
  • Contact: Reach out via Discord or email for assistance. Response time is 24–48 hours, Monday–Friday.

Contact Us

For shipping inquiries, reach out via Discord, email at support@gpuelite.com, or visit our contact page. We’re here to help!

For disputes regarding shipping issues or claim denials, contact support via our Contact page. We aim to resolve issues within 5 business days.

Thank you for choosing GPUElite!