Refund Policy
Overview
At GPUElite, we strive to provide high-quality GPUs and gaming laptops. Our updated refund policy ensures customer satisfaction while maintaining clear guidelines. Please review the terms below carefully.
Brand New Items
Return Window: Brand new items may be returned within 15 days of delivery, provided they remain unopened and in their original, sealed packaging.
Conditions:
- Items must be unopened, unused, and in their original packaging with all seals intact.
- Include all original accessories, manuals, and documentation.
- Non-returnable if the packaging is opened, damaged, or shows signs of tampering.
Process for Returns:
- Contact support@gpuelite.com within 15 days of delivery confirmation with your order details.
- Receive a Return Merchandise Authorization (RMA) number.
- Return the item using a trackable shipping service at the buyer’s expense.
- Items are inspected within 3-5 business days of receipt.
- Approved refunds, excluding initial and return shipping costs, are processed within 5-7 business days.
Defective New Items: Covered under the manufacturer’s warranty. Contact support@gpuelite.com within 3 days of delivery with photos/videos of the defect to initiate the warranty process. GPUElite will provide a prepaid shipping label for defective items, and no restocking fees apply.
Return Costs: Buyers are responsible for return shipping costs unless the item is defective. No restocking fees apply. Initial shipping costs are non-refundable. See our Shipping Policy for details.
Open-Box & Refurbished Items
Return Window: 7 days from delivery for items that do not power on or exhibit critical hardware failure, verified by photos/videos.
Conditions:
- Items must be in original condition, including all accessories and packaging.
- Proof of failure (e.g., does not power on or displays critical errors) is required.
- Non-returnable items include those that function correctly, or those with physical damage (e.g., dents, scratches), liquid exposure, missing accessories, or unauthorized modifications detected during inspection.
Process:
- Contact support@gpuelite.com within 7 days of delivery with photos/videos of the issue.
- Receive a Return Merchandise Authorization (RMA) number.
- Return the item using a trackable shipping service at the buyer’s expense.
- Items are inspected within 3-5 business days.
- Choose a replacement (if available) or a full refund, excluding shipping costs, processed within 5-7 business days after inspection approval.
Return Costs: Buyers are responsible for return shipping costs unless the item is defective, in which case GPUElite provides a prepaid shipping label. No restocking fees apply. Initial shipping costs are non-refundable. See our Shipping Policy for details.
Defective or Incorrect Items
Window: 3 days from delivery to report defective or incorrect items.
Process:
- Contact support@gpuelite.com within 3 days with photos/videos as evidence.
- Receive a Return Merchandise Authorization (RMA) and a prepaid shipping label.
- Choose a replacement (if available) or a full refund, including initial shipping costs, processed within 5-7 business days after inspection approval.
Return Costs: GPUElite provides a prepaid shipping label for defective or incorrect items. No restocking fees apply, and initial shipping costs are refunded. See our Shipping Policy for details.
Warranty: Defective items may also be covered under manufacturer warranties. Contact support for assistance.
Contact Us
For assistance, email support@gpuelite.com, join our Discord, or visit our contact page.
For disputes regarding return eligibility or refund denials, contact support via our Contact page. We aim to resolve issues within 5 business days.